Refund Policy

1. Subscription and Billing

LipSyncing AI offers paid subscription plans — Starter, Pro, and Ultra — that provide access to the lip sync studio and related tools. There is no free plan. You may also buy one-time credit packs. Local preview in the browser does not require a paid plan.

Monthly subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Yearly checkout is a prepaid twelve-month period and does not auto-renew.

Billing and payments are securely processed through trusted third-party payment gateways (for example Stripe, Paddle, or similar). LipSyncing AI does not store your full credit card or payment information.

The public rate card is: $0.01 = 1 credit on plans; one-time packs at $0.08 per credit; 150 credits ($1.50) for the first 30 seconds of a generation; 5 credits ($0.05) for every extra second.

2. Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting hello@lipsyncingai.com.

Upon cancellation:

• Your account remains signed in. Pack credits still spend. Remaining subscription credits are cancelled immediately.
• You will not be charged again after the cancellation date.
• No partial refunds are issued for unused time or cancelled subscription credits in the current billing period.

If you delete your account entirely, your subscription will be automatically cancelled as part of the process.

3. Refund Policy

Since LipSyncing AI provides digital and instant-access services, all purchases and subscriptions are non-refundable, except in the following cases:

• Duplicate Charges: If you were accidentally billed multiple times for the same subscription.
• Unauthorized Transactions: If a payment was made without your consent (subject to verification).
• Technical Issues: If a critical technical error on our platform prevented you from accessing the service.

Refund requests must be submitted within 7 days of the billing date to be considered.

All approved refunds will be processed within 5–10 business days via the original payment method.

4. Trial Periods and Promotions

LipSyncing AI does not currently offer a free trial or a free plan. If a trial is later offered, you may cancel anytime before the trial ends to avoid being charged. Once a trial converts to a paid subscription, regular billing and refund rules apply.

Promotional or discounted subscriptions are non-refundable unless required by law. Yearly pricing already includes 30% off the monthly rate and follows the same refund rules.

5. Pay-Per-Use Credits

For credit-based or one-time purchase features (for example AI generations or extra packs):

• Purchased pack credits are valid until used. Pack credits on this site do not expire, including after you cancel a plan.
• Unused subscription credits roll over while the subscription is active. When the plan is cancelled or expires, remaining subscription credits are cancelled.
• Credits are non-transferable and non-refundable once consumed or expired.
• If credits were deducted due to a verified platform error, we may issue replacements at our discretion.

6. Changes to Pricing or Billing Terms

LipSyncing AI may update its pricing, plans, or billing terms at any time. Any changes will be communicated via email or displayed on our pricing page before they take effect. If you continue using the service after changes take effect, you accept the new terms.

7. Dispute Resolution

If you believe you were charged in error or wish to request a refund, please contact us at hello@lipsyncingai.com.

Include your account email, transaction ID, and a brief description of the issue. We aim to review and respond to all requests within 3–5 business days.

8. Exceptions

Refunds will not be issued for:

• Change of mind or dissatisfaction with AI-generated results.
• Misuse of services or violation of our Terms and Conditions.
• Account suspension due to policy violations or fraudulent activity.

9. Updates to This Policy

We may update this Cancellation and Refund Policy periodically. Updates will take effect when posted on this page with a revised “Last Updated” date. Continued use of LipSyncing AI after updates constitutes acceptance of the new terms.

10. Contact Us

For any questions, concerns, or refund-related inquiries, please reach out to hello@lipsyncingai.com or lipsyncingai.com/contact.