Help
Help center
Short answers for the jobs people actually get stuck on. Docs has the full walkthrough.
Start a clip
Open the studio, add a face, add a script or audio, then press Make a video. Three steps. Full walkthrough in Docs.
Credits and cost
First 30 seconds are 150 credits ($1.50). Extra seconds are 5 credits ($0.05). There is no free plan. Local preview still works.
HTTP API
Open API in the left menu (just below Voice Library, above Creation) to create keys and see the same generations, usage, and credit log as the studio. Call every tool at /api/v1. Sandbox key ls_live_demo still quotes and previews without billing.
Pick a plan
Starter, Pro, or Ultra. Yearly is 30% off and does not auto-renew. Plan credits roll over while you stay subscribed and cancel when you cancel. Packs are $0.08 per credit.
Sign in
Accounts live in this browser. Continue with Google when a Web client ID is configured, or sign up with a unique username, email, and a 6+ character password. You get a public profile at /u/your-name.
Upload problems
Use a common image or video type and a visible mouth. If the well does not change, pick a sample face first to confirm the studio is running.
Preview vs download
Preview can run without credits. A finished MP4 spends credits. Provider keys stay on the server; you must be signed in before Zoice or Wavespeed will render.
Talk to us
Email hello@lipsyncingai.com. Support hours are Monday–Friday, 9:00 AM–6:00 PM IST. We typically reply within 24–48 business hours. Use the contact form for billing, partnerships, or privacy requests.
Refunds
Digital purchases are non-refundable except duplicate charges, unauthorized transactions, or a critical technical error. Ask within 7 days of billing. See the Refund Policy.
Essential questions
If the clip will not start, the mouth looks late, or credits look wrong, start here.
Still stuck?
Read the docs, scan the long FAQ, check pricing, or email us. Support hours are Monday–Friday, 9:00 AM–6:00 PM IST. We typically reply within 24–48 business hours.